Code of Practice

When you come to New Zealand as an international student, you can expect to receive a high standard of education, and to feel safe and well cared for while you live and study here.

The Campbell Institute is a signatory to the Education (Pastoral Care for International Students) Code of Practice 2016 published by the New Zealand Qualifications Authority (NZQA), an agency of the New Zealand Ministry of Education.

As an education provider, we have an important responsibility to ensure that our students are well informed, safe and properly cared for.

The Code of Practice prescribes the required outcomes education providers and their agents need to deliver for their international students. The Code of Practice does not apply to concerns about academic standards. The Code is available here

The following documents cover everything from enrolment and complaints to rights and responsibilities:

Student Handbook (PDF, 572KB)

This handbook outlines general information about Campbell and student policies and procedures.

Terms and Conditions (PDF, 490KB)

This document outlines the Terms and Conditions of study at Campbell in accordance with the Education (Pastoral Care for International Students) Code of Practice 2016.

Accommodation Code of Conduct (PDF, 495KB)

This document outlines students’ responsibilities to ensure their safety and well-being.

Complaints Process (PDF, 380KB)

This document explains how Campbell deals with formal complaints to reach a fair resolution.